Sheridan Help Desk Technician one-year certificate program offers students technical IT and customer service knowledge and soft skills in problem solving and communications. There is extensive training in listening, diagnosis and troubleshooting a diverse number of problems. Compliance with high customer service standards is stressed. Help Desk Technician graduates will be able to give computer hardware and software support to a variety of customers.
Help Desk Technician is part of Sheridan's mobile computing program – you'll work on a laptop and have online access to lecture notes, assignments and other class material. See Mobile Computing for details.
Graduates of the Sheridan Help Desk Technician certificate program may qualify for entry-level career opportunities as:
- Help desk support
- Help desk support technician
- IT help desk support
- Systems support
- Desktop and computer support
Program Eligibility
Ontario Secondary School Diploma or equivalent including these required courses:
- One English, Grade 12 (ENG4C or ENG4U)
plus
- Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U)
or
Mature student status. (See “Admissions” section for details.)
Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and English. Applicants asked to take the test are considered for admission to Term 1 contingent on receiving a minimum grade of 60% in both the preadmission mathematics/English tests.
Applicants who are lacking the mathematics admission requirements for this program may be able to be admitted into this program with additional courses completed in their first year at Sheridan. There may be additional cost involved depending on the program.
Applicant Selection
Eligible applicants will be selected on the basis of their previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.
Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.